Upon arrival, our representative will conduct a thorough inspection of the affected area. The primary goal is to identify the source of the damage and assess the extent of its impact on your property. We will carefully document the situation, noting which areas have been affected and determining the best course of action to restore your property to its pre-loss condition.

During our initial visit, immediate action will be taken to mitigate further secondary damage and address any potential hazards, and implement safety precautions.

One of our technicians will also assess the restorability of the structure and contents. This evaluation helps us determine which items can be salvaged through restoration and which may need to be replaced. Our expertise allows us to make informed decisions about the most effective strategies for restoring your property and its contents.

By conducting a comprehensive assessment and considering the restorability of the structure and contents, we are able to develop a tailored plan that addresses the specific needs of your property. Our goal is to minimize the impact of the damage and restore your property to its pre-loss condition as efficiently and effectively as possible.

We provide the following fire clean services:

• Emergency Make-safe and assessment 
• Assessment and documentation of remediation
• Debris removal
• Structural cleaning of soot
• Structural drying ( after fire fighters )
• Mould remediation of wet structures
• Dry ice stain removal
• Structural odour removal
• Ozone and hydroxyl treaments
• Thermal fogging
• Content assessment, removal and cleaning including off site content storage in our securely monitored & environmentally controlled warehouse.
• Content cleaning, odour removal and mitigation
• Content laundry and dry cleaning and ozone treatment in our facility
• Inventory of content loss, disposal or restoration planning

Our Fire – Soot, smoke, ash and Odour removal process:

24/7 Rapid Response:

We understand the urgency of fire-related damage and are available 24/7 to respond swiftly to your emergency. Our team is always ready and able to provide immediate assistance.

Our friendly staff members are not only compassionate but also deeply understand the challenges you face when your property or business is affected by fire damage. We prioritize your needs and strive to offer the utmost support throughout the restoration process.

Triage:

We will initially discuss your emergency scenario and triage the job. This allows our team to develop a profile within our proprietary software and help them to understand the resources required prior to dispatching one of our technicians.

Initial inspection & assessment:

Our technicians attend your property to conduct assessment to visually and technically assess your individual scenario. With the use of moisture meters, thermal cameras and sampling when required we determine the extent of damage and provide an initial scope and quote of recommended work.

Fire-related damage often involves a combination of soot, smoke, ash, and odour. Additionally, the process of extinguishing the fire may result in water damage, which also needs to be addressed. If water-affected structures and contents are left untreated for more than 72 hours, there is a possibility of mould growth, which may require remediation as well.

Scope of work approved:

Once you have reviewed and accepted our proposed scope of work and quotation, our project managers will organize the assigned technicians to commence work. We understand that time is of the essence in fire damage restoration, and we will promptly initiate the necessary steps to restore your property.

Our comprehensive fire restoration process aims to address all aspects of the damage, including soot, smoke, ash, odour, and any associated water damage. With our expertise and prompt response, we strive to minimize the impact of the fire and restore your property to its pre-loss condition.

As a guide our work follows the following steps:

1. Isolate all water, gas and electrical services in the area to be remediated 
2. Set up of area containment, floor protection and content protection to prevent cross contamination and reduce exposure to the occupants or public for the duration of our work
3. Removal of debris and non restorable building materials and contents
4. Install HEPA air filtration devices to provide negative, positive or neutral pressure to control cross contamination
5. Installation of drying equipment for initial mitigation and drying of restorable materials
6. Commence with scope of work to physically remove and clean affected areas as required. De-construction of materials if required.
7. Soot and smoke and odour removal techniques
8. Treat affected materials and airborne particulates via fogging, ozone , hydroxyl and HEPA air filtration devices. Including HVACs and split units.
9. Removal and pack out of content for restoration in our facility and storage if required until repair works have been completed

1. After remediation works to structure and contents drying equipment is installed to return affected materials to their appropriate dry standard
2. Other specialist work
3. PRE – Post remediation evaluation is performed by our team 
4. PRV – post remediation verification is performed where required or requested.