Water infiltration into your property can have detrimental effects on both residential and commercial structures. Whether caused by storms, flooding, burst pipes, faulty appliances, or inadequate waterproofing, water damage can severely disrupt your daily life and compromise the integrity of your building or business.

Prompt and decisive action is crucial in minimizing secondary damage. At our company, we are prepared to address flood or water damage incidents promptly and efficiently. Our team possesses a deep understanding of the intricacies associated with both apparent and hidden water damage.

 Our highly trained technicians excel at identifying the source of water infiltration and devising effective strategies for mitigation and restoration. They are skilled in swiftly removing water and excessive moisture from the affected structure. 

Our comprehensive range of services includes:

• Conducting thorough assessments and generating reports that comply with insurance requirements
• Extracting surface water and eliminating moisture trapped within building materials
• Implementing structural drying techniques for walls, ceilings, floors, and building frames
• Performing detailed content inventory and evaluation
• Employing specialised methods for content drying and wet carpet treatment
• Utilising moisture mapping and thermal assessment technologies
• Compiling meticulous room-specific documentation
• Conducting decontamination procedures to eliminate airborne and surface bacteria.

Our Flood & water damage process:

24/7 Rapid Response:

Our team is available round the clock to provide swift assistance whenever you need it. We understand the urgency of water damage situations and are prepared to act promptly.

Our friendly staff members are not only compassionate but also possess a deep understanding of the challenges you face when your property or business is impacted by water damage. We prioritize your needs and strive to offer the utmost support throughout the restoration process, while understanding that each scenario is unique

Triage:

To streamline our response, we initiate a thorough discussion of your emergency scenario, allowing us to create a profile within our proprietary software. This enables us to better comprehend the resources required before dispatching our skilled technicians.

Initial inspection & assessment:

Upon arrival, our representative will meticulously inspect and document the situation. Our goal is to identify the source of the damage, assess the affected areas, and determine the most effective course of action to restore your property to its pre-loss condition. During this phase, immediate measures will be taken to mitigate further secondary damage and address potential hazards.

During this step a scope and restoration plan will be discussed and a price quoted to perform required work.

Restoration work commences: 

Once you approve the restoration plan and quote, our team will commence the necessary work without delay. In the initial stages, we focus on extracting surface water from wet carpets and other affected areas. 

If deemed non-restorable, wet carpets and underlay may need to be removed and disposed of to facilitate efficient drying of walls, timber, or concrete subflooring. 

Moisture content percentage (MC%) will be documented, guiding the placement and setup of drying equipment. We will also remove or relocate affected contents to prevent additional water damage.

Monitoring of drying: 

Upon completing our initial visit, our technician will discuss the next steps with you. Typically, this involves returning to the site within the first 24-72 hours to monitor the drying progress, make necessary adjustments, and record the MC% of affected materials. 

These follow-up visits also offer an opportunity to address any additional restoration needs, perform further assessments, and document contents as required.

Final inspection and documentation:

During our final visit, our technicians will conduct a comprehensive evaluation and prepare a final report. They will take moisture content readings of affected materials to ensure your property meets the dryness standards outlined in the S500 IICRC Standard and recommendations. 

This thorough approach ensures that your property has been restored to an acceptable dry standard, providing you with peace of mind.